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FAQs

Question: What is Erewhon?

Answer: Erewhon is more than a store, we are a community of people who are united in our love for pure products that protect the health of people and our planet. At Erewhon, we believe that nutrition is the key to a radiant lifestyle. Through our markets, we endeavor to provide exceptional organic products that inspire good decision-making and healthier communities.

Question: What shipping carrier do you use?

Answer: UPS

Question: Can I schedule a specific delivery time?

Answer: Delivery times cannot be scheduled and are dictated by the shipping carrier.

Question: Do you ship internationally?

Answer: We currently ship to Canada & the U.K. 

Question: Why aren't your juices available?

Answer: We know our juices are a big hit at Erewhon, but due to the short shelf life that comes with no pasteurization, cold pressed techniques, and no refrigeration during shipping, we cannot ship these items nationwide and guarantee our high quality standards.

Question: Does my Erewhon membership apply to my order?

Answer: Erewhon memberships do not apply for online shipping orders. No loyalty points will be accrued for your order, nor can loyalty points be redeemed on the shipping platform.

Question: When will my order ship?

Answer: Orders ship within 1 day after your order has been placed.

Question: How long does it take to receive my order?

Answer: For UPS ground, orders are received within 3-5 business days. For UPS Express: 2 business days. And for overnight, the next business day.

Question: How can I track my order?

Answer: Tracking info will be emailed as soon as your order has been shipped.

Question: How can I make changes after my order has been placed?

Answer: Orders cannot be adjusted after they have been placed.

Question: How can I get a refund?

Answer: All sales are final and refunds are not accepted.

Question: How do Erewhon discount codes work?

Answer: Erewhon discount codes are for online store use only and apply to one-time purchases with no minimum purchase requirement. These codes can be used by all customers and are valid for one use per customer. Please note that discount codes cannot be combined with other discounts or offers. Simply enter the code in the designated discount code box at checkout and click "Apply" to see the discount reflected in your total.

Question: How can I contact customer support?

Answer: Please email shopify@enfmkt.com for any questions about your order.